Shipping policy
Thank you for shopping with Velvet Nail™.
We are committed to providing a reliable and transparent shipping experience. Please review our shipping policy before placing your order.
Order Processing
Orders are typically processed within 1–2 business days, Monday through Friday, excluding holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Shipping & Delivery Time
United States
Processing Time: 1–2 business days
Estimated Shipping Time: 5–10 business days
Total Estimated Delivery Time: 6–12 business days
We aim to deliver all U.S. orders within 14 days from the date the order is placed.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including severe weather, carrier disruptions, holidays, or incorrect shipping information.
Order Tracking
Once your order has shipped, tracking information will be sent to the email address associated with your order.
Tracking information may take 24–48 hours to update after the package has been scanned by the carrier.
Customers may also check their shipment status through our Track Order page.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at support@velvetnailco.com.
We will make reasonable efforts to update your shipping information before the order is processed or shipped. Address changes cannot be guaranteed once fulfillment has begun.
Delayed or Lost Packages
If your package is significantly delayed or appears to be lost in transit, please contact us so that we can review the shipment and assist you.
Email: support@velvetnailco.com
Phone: +1 (406) 479-2300
Incorrect or Damaged Orders
If you receive an incorrect item or your order arrives damaged, please contact us within 7 days of delivery.
Please provide:
- Your order number
- Clear photos of the item and packaging
- A brief description of the issue
We will review your request and provide an appropriate resolution.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
Velvet Nail™
Owned and operated by THUY TIEN COMMERCE LLC
Email: support@velvetnailco.com
Phone: +1 (406) 479-2300
Website: velvetnailco.com
Our customer support team typically responds within 1 business day, Monday through Friday.
© 2026 Velvet Nail™. All rights reserved. Velvet Nail™ is owned and operated by THUY TIEN COMMERCE LLC.