Shipping policy
Thank you for shopping with Velvet Nail!
We are committed to delivering your order safely and efficiently. Please review our shipping policy below.
Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Once your order has been processed and shipped, you'll receive a shipping confirmation email with your tracking number.
Please note that processing time is separate from shipping time.
Shipping Time
Estimated delivery times:
🇺🇸 United States
- Standard Shipping: 7–15 business days
- Processing Time: 1–3 business days
Total estimated delivery time: 8–18 business days
Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, customs clearance, holidays, or other unforeseen circumstances.
Order Tracking
Once your order has been shipped, you'll receive an email containing your tracking number.
Tracking information may take 24–48 hours to become available after your package has been scanned by the shipping carrier.
You can track your order anytime on our Order Tracking page.
Shipping Address
Please make sure your shipping address is accurate before placing your order.
Velvet Nail is not responsible for delays or lost packages caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible. We'll do our best to update your information before your order is shipped.
Lost or Delayed Packages
If your package is significantly delayed or appears to be lost during transit, please contact us at:
We'll work with the shipping carrier to investigate and help resolve the issue as quickly as possible.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your local government.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Incorrect or Damaged Orders
If you receive the wrong item or your order arrives damaged, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the item
- A brief description of the issue
Email us at:
We'll review your request and provide an appropriate solution as quickly as possible.
Contact Us
If you have any questions about shipping, please contact us:
Velvet Nail
📧 Email: support@velvetnailco.com
🌐 Website: https://velvetnailco.com
Our customer support team typically responds within 24 business hours (Monday–Friday).