Cancellation Policy
Cancellation Policy
At Velvet Nail™, we understand that plans can change. If you need to cancel your order, please contact us as soon as possible.
Order Cancellation
Orders may be cancelled within 12 hours of purchase, provided that the order has not yet been processed or shipped.
To request a cancellation, please contact us at support@velvetnailco.com and include your order number and the email address used to place the order.
Once an order has been processed, fulfilled, or shipped, we may no longer be able to cancel it. In this case, please refer to our Return & Refund Policy for available options.
Refunds for Cancelled Orders
If your cancellation request is approved before the order is processed or shipped, a refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.
Order Changes
If you need to change your shipping address, product, size, or other order details, please contact us within 12 hours of placing your order. We will do our best to accommodate your request, but changes cannot be guaranteed once processing has begun.
Orders Cancelled by Us
In rare cases, Velvet Nail™ may cancel an order due to payment issues, suspected fraud, inventory availability, incorrect pricing, or other circumstances that prevent us from fulfilling the order. If we cancel your order after payment has been received, you will receive a full refund to your original payment method.
Contact Us
If you have any questions or need to request a cancellation, please contact us:
Velvet Nail™
Operated by THUY TIEN COMMERCE LLC
Email: support@velvetnailco.com
Phone: +1 (406) 479-2300