Refund policy
At Velvet Nail™, customer satisfaction is important to us. If there is an issue with your order, please contact us and our support team will be happy to assist you.
Return Eligibility
We accept eligible return requests within 30 days of delivery.
To qualify for a return, the item must:
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Be unused, unworn, and unaltered.
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Be in the same condition in which it was received.
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Include the original packaging and accessories.
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Include proof of purchase or a valid order number.
For hygiene reasons, press-on nails that have been worn, applied, glued, altered, or otherwise used cannot be returned.
All return requests are subject to review and approval before an item is sent back.
How to Request a Return
Before returning any product, please contact us at:
Please provide:
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Your order number
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The reason for your return
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Clear photos or videos if the product is damaged, defective, or incorrect
Please do not send products back to the address shown on the original shipping package.
If your return is approved, Velvet Nail™ will provide the appropriate return instructions and return address.
Returns sent without prior authorization may not be accepted or refunded.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your product arrives damaged or defective, or if you receive an incorrect item, please contact us within 7 days of delivery.
Please provide your order number along with clear photos or videos showing the issue, product, packaging, and shipping label when applicable.
Once we review your request, we may provide an appropriate solution, including a replacement or refund, depending on the circumstances.
You should not return a damaged, defective, or incorrect product unless our customer support team specifically instructs you to do so.
Change-of-Mind Returns
If you change your mind about your purchase, please contact us within the applicable return period.
Eligible products must remain completely unused, unworn, and in their original condition and packaging.
Customers are responsible for return shipping costs for approved change-of-mind returns.
Original shipping charges are generally non-refundable unless required by applicable law.
Return Shipping Costs
Customers are responsible for return shipping costs unless the product arrived damaged, defective, incorrect, or we determine that the issue was caused by an error on our part.
If the issue was caused by our error, Velvet Nail™ may provide a replacement, refund, or another appropriate resolution without requiring the product to be returned.
Non-Returnable Items
The following products are generally not eligible for return:
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Press-on nails that have been worn, applied, glued, altered, or used
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Products that are not in their original condition
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Personalized or custom-made products
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Gift cards
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Clearance or final-sale products, where permitted by applicable law
Products that arrive damaged, defective, or incorrect will still be reviewed in accordance with this policy and applicable consumer protection laws.
Exchanges
We currently do not offer direct exchanges.
If you would like another style or size, please contact us regarding your original order. If your return is eligible and approved, you may return the eligible product and place a new order separately.
European Union Customers
If your order is delivered within the European Union, you may have additional cancellation and return rights under applicable consumer protection laws, including a 14-day right of withdrawal for many online purchases.
Certain exceptions may apply, including to some customized or sealed goods where applicable.
Nothing in this policy is intended to limit any mandatory consumer rights available to you under applicable law.
Refunds
Once an eligible return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow up to 10 business days after approval for us to process the refund. Your bank, card issuer, or payment provider may require additional time for the funds to appear in your account.
If more than 15 business days have passed since we confirmed your refund and you have not received it, please contact us.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request, but we cannot guarantee cancellation or modification once an order has entered processing or has been shipped.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If an order cannot be delivered because an incorrect or incomplete address was provided, please contact us and we will review the available options.
Additional shipping charges may apply if the order needs to be reshipped.
Contact Us
If you have questions about a return, refund, or order issue, please contact:
Velvet Nail™
📧 Email: support@velvetnailco.com
🌐 Website: velvetnailco.com
Our customer support team typically responds within 1–2 business days, Monday through Friday.